Returns: How do I return an item?

Before returning an item, you must contact customer service by email or telephone for authorization.
We will not issue refunds unless the qualified returned products are accompanied by an authorization number issued in advance by Genki USA.

Unopened products may be returned within 30 days of the original shipment date. All returned products must be shipped with transportation costs prepaid. We will not accept any returns if the return transportation costs are not prepaid.

Auto Ship Customers: Please note refunds will not be issued for Auto Ship orders. For complete details, please review our Auto Ship Terms & Conditions.

Return Address:

ATTN: Skinny Noodles Returns
Genki USA Inc.
21151 S Western Avenue Ste 100
Torrance, CA 90501-1724

When we receive qualified returned products with the assigned RA number, the refund amount will be credited to your account within 2 weeks.
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What They're Saying

  • Had my first bag of the low carb angel hair pasta. It was pretty darn good (even my picky, carb-loving boyfriend said it was good!)...Overall a great success and it was the perfect day for it to come in since the rest of the family had spaghetti, for once I didn't feel left out. Thanks so much! - Jody, Glenn Dale, MD
  • Unbelievable. These are delicious, and as a diabetic, I'm thrilled I can start eating loads of pasta again. Regular folks will love it too...guilt-free pasta. Wow. This stuff isn't exactly like regular pasta, but it's pretty darn close...Try it in soups, and with marinara sauce. - Robert, Hollywood, CA

Skinny Noodles Preparation