Returns: How do I return an item?
We will not issue refunds unless the qualified returned products are accompanied by an authorization number issued in advance by Genki USA.
Unopened products may be returned within 30 days of the original shipment date. All returned products must be shipped with transportation costs prepaid. We will not accept any returns if the return transportation costs are not prepaid.
Auto Ship Customers: Please note refunds will not be issued for Auto Ship orders. For complete details, please review our Auto Ship Terms & Conditions.
Torrance, CA 90501-1724
When we receive qualified returned products with the assigned RA number, the refund amount will be credited to your account within 2 weeks.