Returns: How do I return an item?
Before returning an item, you must contact customer service by email or telephone for authorization. We will not issue refunds unless the qualified returned products are accompanied by an authorization number issued in advance by Genki USA.
Auto Ship Customers: Please note no refunds will be issued for Auto Ship orders. For complete details, please review our Auto Ship Terms & Conditions.
Skinny Noodles Returns, RA#_____
21151 S Western Avenue Ste 100
Torrance, CA 90501-1724
When we receive qualified returned products with the assigned RA number, the refund amount will be credited to your account within 2 weeks – often much sooner.
No Refunds on Returned Shipments
If you refuse any shipment due to change of mind, no refunds will be issued.
If any shipment is returned because the address is undeliverable or incorrect information was provided, no refunds will be issued. Please check your shipping address carefully to avoid possible problems and notify us immediately if you discover an error. Once orders ship, address corrections cannot be made and no refunds will be issued.
Iden Products Policies
Once Iden items have shipped, sale is considered final (no returns or exchanges).
Smart Baking Products Policies
Smart Baking Shipping
Smart Baking products are shipped from a separate warehouse via USPS Priority Mail. Due to increased demand and the fact that these products are baked to order, please expect shipment within 7 business days from order date. If you order Smart Baking items along with Skinny Noodles items, they will ship out in two separate shipments.
Once Smart Baking items have shipped, sale is considered final (no returns or exchanges).
Smart Baking Shipments & P.O. Boxes
Smart Baking products are perishable items. Therefore, it is not recommended for the products to be sent to a P.O. Box. Packages sent to P.O. Boxes will be delivered at the risk of the customer.
Smart Baking Damaged Products
You must notify us within 5 days of delivery if there is damage to Smart Baking items.
Damage is defined as unfit to consume, moldy, missing from shipment, etc. Photos of the damage and lot numbers of the products must be provided. Smart Baking lot numbers (usually 3 digits) can be found on the clear wrapper of each individual item near the seal.