Frequently Asked Questions - FAQIn general, how long does delivery take? When will I receive my order?
*COVID 19 UPDATE: Safety is our top priority. As a result, you may experience shipping delays on Skinny Noodles items. SmartCakes and Hand Sanitizers are shipping on schedule.
NOTE: USPS is currently experiencing delivery delays. USPS Priority Mail delivery speeds are now typically 3-5 business days, but can take as long as 10-14 days to arrive (last update 7/31/20).
We ship Skinny Noodles and Skinny Rice by USPS Priority Mail generally within 3-4 business days (often much sooner). You should receive Skinny Noodles and Skinny Rice orders 3-4 business days after the shipping date*. We will send a tracking number by email after the order is prepped for shipment. We are unable to ship food items outside the United States or to military APO/FPO addresses. We apologize for the inconvenience.
SmartCakes (Smart Baking products) are shipped from a separate warehouse via USPS Priority Mail. SmartCakes generally ship within 7-10 business days after the order is placed. If you order SmartCake items along with Skinny Noodles items, they will ship out in two separate shipments. Once SmartCakes have shipped, sale is consider final (no returns or exchanges). For more information on SmartCakes and their shipping, please click here.
What's the shelf life of SmartCake?
Smartcakes are shelf stable in a dry area at less than 80 degrees Fahrenheit for 120 days or you can freeze them for up to one year. If you live in a humid area, you may wish to refrigerate them for freshness.How long can I keep Skinny Noodles and Skinny "Rice" after opening the package?
Iden Propolis Hand Purifier Shipping
Iden Propolis Hand Purifier products are sourced in Southern California and ship from a separate warehouse via USPS Priority Mail. Hand purifier orders generally ship within 1-2 business days after the order is placed. If you order hand purifier items along with Skinny Noodles items, they will ship out in two separate shipments. Once hand purifier orders have shipped, sale is consider final (no returns or exchanges).
How can I learn more about Skinny Noodles Auto Ship program?
To learn more about Skinny Noodles Auto Ship and saving up to 15% on every order, click here.
Where can I find the nutrition facts and ingredient lists for Skinny Noodles?
Please click here. You also can find the nutrition facts and ingredients on every product page. Scroll under the images and click on the tabs marked "Nutrition Facts" or "Ingredients" next to the tab marked "Description."
Do you allow substitutions?
We do no allow substitutions on any assortments or other items.
How long can I store unopened packages of Skinny Noodles and Skinny "Rice"?
Preservative-free Skinny Noodles and Skinny "Rice" shirataki have a shelf life of 12 months. Please check the expiration date printed on the back of the package. Unopened packages can be stored at room temperature in a pantry or cupboard, but we recommend storing them in the refrigerator for best results. Do not freeze Skinny Noodles or Skinny "Rice" since it may damage the products and cause packages to leak or burst.
Refrigerate unused portions in an airtight container along with any leftover liquid from the original package. If there is not enough liquid to cover the remaining Skinny Noodles or "Rice," add enough water to cover them. Consume within 3 days. We do not recommend eating leftover Skinny Noodles or "Rice" after 3 days.
Why do Skinny Noodles and Skinny "Rice" have an "odd" smell?
Don't worry! The ocean-like scent comes from a combination of konnyaku (a root native to Asia) and the natural alkaline water used to keep Skinny Noodles and "Rice" fresh and shelf-stable with no preservatives. The scent does not mean there is anything wrong with the products. When you drain and rinse Skinny Noodles and "Rice" thoroughly, the scent disappears completely and leaves behind no taste. If you like, you can add a drop or two of vinegar to the water used to rinse Skinny Noodles and "Rice"; rinse until the vinegar scent is removed and drain thoroughly.
Where are Skinny Noodles and "Rice" made?
To ensure the highest quality and safety standards, all Skinny Noodles and "Rice" products are made in the USA -- right here in sunny Southern California.
How to I cook Skinny Noodles and Skinny "Rice"?
Skinny Noodles and Skinny "Rice" are pre-cooked and can be eaten without further cooking. Just drain Skinny Noodles and "Rice" into a colander, rinse well with warm water (if you like, you can add a drop or two of vinegar to the water), and drain again. If desired, you can parboil in water about 2-3 minutes; drain well to further remove the natural scent of Skinny Noodles and "Rice," and serve as you would any noodles with your favorite sauce, broth, or seasoning.
Heating / Cooking Suggestions:
Watch Skinny Noodles Preparation with Chef Tommy!
How much fiber do Skinny Noodles and Skinny "Rice" contain?
We have had the nutrition facts verified by an independent third party. Each serving (1/2 package) contains...
Are Skinny Noodles & Skinny "Rice" weight loss and diabetic friendly?
Yes! Why? Each type is...
Expecting Cold Weather?
Extremely cold weather may cause packages of Skinny Noodles and Skinny Rice to burst, leak, or freeze during shipment/delivery. Genki USA does not guarantee items damaged due to weather conditions. If you are expecting extreme weather and/or temperatures below freezing in your area, we recommend postponing your order until better weather and/or warmer temperatures are forecast. We appreciate your understanding.