Returns: How do I return an item? For Skinny Noodles Products... Before returning an item, you must contact customer service by email or telephone for authorization. We will not issue refunds unless the qualified returned products are accompanied by an authorization number issued in advance by Genki USA. Unopened products may be returned within 30 days of the original shipment date. All returned products must be shipped with transportation costs prepaid. We will not accept any returns if the return transportation costs are not prepaid. Auto Ship Customers: Please note refunds will not be issued for Auto Ship orders. For complete details, please review our Auto Ship Terms & Conditions.
Torrance, CA 90501-1724 1-888-959-8805 When we receive qualified returned products with the assigned RA number, the refund amount will be credited to your account within 2 weeks -- often much sooner. No Refunds on Returned Shipments
If you refuse any shipment purchased on getskinnynoodles.com due to change of mind, no refunds will be issued.
If any shipment purchased on getskinnynoodles.com is returned because the address is undeliverable or incorrect information was provided, no refunds will be issued. Please check your shipping address carefully to avoid possible problems and notify us immediately if you discover an error. Once orders ship, address corrections cannot be made and no refunds will be issued.
 For Smart Baking Products including Smartbuns and Smartcakes... Smart Baking Shipping
Smart Baking products are shipped from a separate warehouse via USPS Priority Mail. Smart Baking items generally ship within seven (7) business days after the order is placed. If you order Smart Baking items along with Skinny Noodles items, they will ship out in two separate shipments.
Once Smart Baking items have shipped, sale is considered final.
Smart Baking Shipments & P.O. Boxes
Smart Baking products are perishable items. Therefore, it is not recommended for the products to be sent to a P.O. Box. Packages sent to P.O. Boxes will be delivered at the risk of the customer.
IMPORTANT NOTE: The Smartbun must be frozen immediately upon arrival. Please plan shipping times accordingly and watch the tracking of your order closely. If Smartbun items are not put in the freezer upon arrival, we will not be responsible for damage to or replacement of the products.
Smart Baking Damaged Products
You must notify us within five (5) days of delivery if there is damage to Smart Baking items: Contact customer service by email or telephone.
Damage is defined as unfit to consume, moldy, missing from shipment, etc. Photos of the damage and lot numbers of the products must be provided. Smart Baking lot numbers (usually 3 digits) can be found on the clear wrapper of each individual item near the seal.
No Refunds on Returned Shipments
If you refuse any shipment purchased on getskinnynoodles.com due to change of mind, no refunds will be issued.
If any shipment purchased on getskinnynoodles.com is returned because the address is undeliverable or incorrect information was provided, no refunds will be issued. Please check your shipping address carefully to avoid possible problems and notify us immediately if you discover an error. Once orders ship, address corrections cannot be made and no refunds will be issued.
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